The State of Customer Experience (CX)
Today, customer experience (CX) in is advancing despite challenges such as outdated infrastructures, which can impedes contact centers, as well as disjointed data and CX strategies that can obstruct progress.
This IDC infographic can provide you with key insights into the current landscape, such as:
Over 40% of contact centers use on-premises infrastructure, affecting agility and CX Cloud-based centers, enabling better CX, will soon surpass on-premises Investments in AI, analytics, and omnichannel solutions are enhancing CX And more For a deeper understanding of the CX landscape and how you can overcome obstacles, see the full infographic.
